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This job ad has been posted over 40 days ago...

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applicants

 

Tasks
_**Handles calls regarding general information about airline travel on
JetBlue Airways in Spanish and English
_**Responds to emails and other correspondence regarding Company
products
_**Resolves general customer service concerns through effective customer
service techniques
_**Ad hoc projects as assigned

Requirements
_**High School Diploma or General Education Development (GED) Diploma
_**Fluently speak, read, write, and translate accordingly in Spanish and
English
_**Previous reservation and/or call center experience preferred but not
required
_**Two (2) years of customer service experience
_**Able to type twenty five (25) words per minute
_**Flexible and able to work at any time, including nights, weekends,
and holidays
_**Provide one telephone line and a high-speed internet connection
(minimum 256K connection speed)
_**Provide a safe and professional office-work environment, free from
background noise and distraction
_**Live within the local calling area or if outside the local area, in
the accepted adjacent areas, maintain a local (801) phone number through
a voice over internet phone provider or market expansion line
_**Able to travel to the Salt Lake Support Center for monthly meetings
and also to work scheduled shifts in the event of technical difficulties
at home
_**Due to operational needs, Overtime hours may be required to provide
excellent Customer Service during Irregular Operations
_**Regular attendance and punctuality
_**Organizational fit for the JetBlue culture, that is, exhibit the
JetBlue values of Safety, Caring, Integrity, Fun and Passion
_**Well groomed and able to maintain a professional appearance
_**Pass a ten (10) year background check and pre-employment drug test
_**Legally eligible to work in the country in which the position is
located
_**When working or traveling on JetBlue flights, and if time permits,
all capable Crewmembers are asked to assist with light cleaning of the
aircraft
_**Working knowledge of Microsoft Office products including Word,
Outlook, and Explorer
_**Excellent verbal (telephone) and written communication skills
_**Strong customer service skills to provide the JetBlue experience to
every Customer, every time
_**Excellent organizational skills
_**Effective research skills including the ability to analyze
information and make determinations in accordance with Company
guidelines
_**Ability to send and receive email correspondence
_**Ability to initiate searches for miscellaneous travel-related
information on the Internet

Employment Type
Regular

Company
JetBlue – USA

TO APPLY FOR THIS POSITIONG YOU WILL NEED TO:
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