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STATUS: Full-time contract-to-hire
CATEGORY: Customer Service Representative, Level 1 (Non-Manager)SALARY: $8.50 to $9.50 per hour based on experience
LOCATION: Work from home

Tired of working for oversized companies where your creative contributions go unnoticed? Join us for a career in Customer Service, not just another job!

Smart Office Solutions, Inc. is a leading communication technology provider in the direct sales and marketing industry, helping companies effectively communicate with thousands of independent sales agents. Our team of experts create partnerships with clients and develop communication strategies that include conference calling, replay lines, web conferencing, unified messaging, and other communication-related services.

Known throughout our industry as the best in customer service, we pride ourselves on personal attention. As a smaller and relatively fast-growing company, this is an excellent opportunity to start a career with a customer-oriented, cutting-edge communications company!

POSITION OVERVIEW:
Smart Office Solutions is currently searching for a CSR tele-worker to help maintain our excellent level of service provided to our customers. The CSR position will work with our sales, service, technical, and administrative departments to ensure the highest level of satisfaction is reached with our customers. Our CSRs are empowered to make decisions to assist customers while working closely with the management team constantly ensuring extremely high levels of customer satisfaction.

This CSR position is a contract-to-hire tele-worker position, meaning you work from your home answering calls, emails, and using the Internet to complete your duties, all while avoiding the stressful job commute. If you are a motivated, friendly, energetic, and experienced customer service person who considers themselves an excellent employee, who can listen with patience, calm customers down, and solve technical issues, then this is the position for you!

DUTIES INCLUDE:

Working with a team managing inbound customer inquires... providing product and service information, troubleshooting, training customers, updating account information, logging calls and call resolution, returning customer messages, replying to customer emails, processing incoming purchase orders, routing customer inquiries to proper departments.

Work well with deadlines and be able to effectively prioritize

Generate and distribute order acknowledgements to customer, new customer training

Accept and process phone, fax, email, and Internet orders

Track ongoing service issues

Perform random customer satisfaction calls

Prepare reports as required by management

Update existing and create new training manuals when needed

Build strong knowledge of services offered to assist in customer up-sell and preparation for handoff to sales manager

Additional activities as directed by management